FAQ

No. BitSpend does not process payments, hold customer funds, exchange currency, or complete transactions for merchants. Shoppers pay the merchant directly, either on the merchant’s website, in the merchant’s store, or through whatever payment processor or app the merchant uses.

Because BitSpend is a directory, not a payment provider, questions about refunds, order status, payment errors, or checkout problems should be handled directly with the merchant.

No. BitSpend does not sell the products or services shown in merchant listings. A listing may include a business description, website link, address, accepted coins, payment details, and verification status, but the actual transaction happens directly with the merchant.

If you have a question about a product, service, price, order, refund, appointment, or delivery, contact the merchant listed on the profile page.

You can browse BitSpend by category, including Retail, Food & Drink, Services, Travel, and Online. You can also search by business name, city, or accepted cryptocurrency to find listings that match what you are looking for.

For local listings, check the merchant profile for address, hours, website, phone number, accepted coins, and verification status. For online listings, check the website link and payment details before checkout.

Yes. BitSpend includes both local physical businesses and online merchants. Online listings may include websites, service providers, software companies, travel businesses, ecommerce stores, and other merchants that accept cryptocurrency through an online checkout or payment processor.

Use the Online category to browse merchants that are primarily web-based, digital, or available without visiting a physical location.

A BitSpend listing may show the business name, logo, location, website, category, short description, accepted coins, payment network, merchant type, hours, and verification status. Some listings also include payment notes explaining whether crypto is accepted online, in-store, through a processor, or through another payment method.

Not every listing includes every field. Some merchants publish more payment information than others, and crypto acceptance may vary by location, checkout method, processor, or supported wallet.

Not always. A BitSpend listing means the merchant is listed as accepting cryptocurrency based on available information, but crypto payment options can change. A business may change payment processors, remove a coin, stop accepting a network, or limit crypto payments to certain locations or transaction types.

Before visiting, ordering, or sending payment, confirm the payment option directly with the merchant.

If a listing appears outdated, incorrect, or missing important information, contact BitSpend with the merchant name and the correction. Useful updates include changed hours, new payment methods, removed payment methods, dead websites, changed phone numbers, closed locations, or businesses that no longer accept crypto.

BitSpend uses updates and periodic reviews to improve listing accuracy over time.

Processor Checkout means the merchant accepts cryptocurrency through a payment provider rather than handling the payment directly. Examples may include processors, apps, or checkout systems that help the merchant accept crypto and settle the transaction.

For shoppers, this usually means crypto payment happens through a checkout screen, invoice, QR code, payment link, or app flow controlled by the merchant’s payment provider. Supported coins, networks, expiration times, and refund handling may depend on that provider.

Direct Checkout means the merchant presents crypto as a payment option during its own checkout process. The merchant may still use software or a wallet behind the scenes, but the payment option is part of the merchant’s normal purchase flow.

Direct checkout is different from buying a gift card with crypto or using a crypto debit card. BitSpend separates these payment types so shoppers understand how the merchant actually accepts crypto.

Gift Card Only means cryptocurrency is not accepted directly by the merchant at checkout. Instead, a shopper may be able to use crypto to buy a gift card through a third-party gift card provider and then use that gift card with the merchant.

This is useful, but it is not the same as the merchant directly accepting Bitcoin or another cryptocurrency. Gift card availability, denominations, fees, and refund rules may vary by provider.

Crypto payments are usually not reversible in the same way as credit card payments. Before sending a payment, check the amount, payment network, wallet address, invoice, and merchant instructions carefully.

If a payment is made through a processor, app, or merchant checkout system, refund handling will depend on the merchant’s policy and the payment provider’s rules. Contact the merchant directly with refund or order questions.

BitSpend reviews listings periodically for accuracy. Reviews may include checking merchant websites, payment details, directory data, public business information, and user-submitted updates.

Even with regular reviews, hours, locations, websites, accepted coins, and payment methods can change between updates. Shoppers should confirm important details with the merchant before paying.

Crypto payment support can change quickly. A merchant may change processors, pause a payment method, limit crypto acceptance to certain locations, or require a specific app or wallet. A listing is a useful starting point, but the merchant controls the final payment process.

If you are making a special trip or planning a larger purchase, confirm the accepted coin, payment network, and checkout method directly with the merchant first.

No. A listing means the business appears in the BitSpend directory as a merchant that accepts, or is reported to accept, cryptocurrency. A listing is not an endorsement, certification, financial recommendation, or guarantee of merchant quality.

Shoppers should evaluate the merchant, product, service, refund policy, and payment terms before making a purchase.

BitSpend lists physical stores, restaurants, professional services, travel businesses, online shops, software companies, and other merchants that accept cryptocurrency as payment. Both local businesses and online-only businesses can be listed.

A listing should be tied to a real business, website, or service that customers can use. BitSpend may decline listings that are incomplete, misleading, unrelated to crypto payments, or not suitable for the directory.

Include your business name, category, location or website, logo, short description, and the coins or payment networks you actually accept. If you accept Bitcoin through Lightning, USDC through a processor, or crypto only for certain products or locations, include that detail.

Better listings are specific. Shoppers want to know what you sell, where you operate, how crypto payment works, and whether payment is available online, in-store, or both.

If your business is already listed on BitSpend, you can contact BitSpend to request updates or claim responsibility for keeping the listing current. Claiming or updating a listing helps make sure shoppers see accurate payment information, website details, hours, and contact information.

BitSpend may ask for reasonable confirmation that the person requesting changes is associated with the business.

Yes. Merchant listings can include a logo, website, business description, category, location, contact information, and accepted coins when that information is available. A complete listing is more useful to shoppers and more likely to perform well as a directory profile.

Businesses should provide accurate branding and a working website or contact method so shoppers can verify details before paying.

Yes. BitSpend includes online-only merchants, websites, ecommerce stores, software companies, service providers, and digital businesses that accept cryptocurrency. Online businesses should include a working website, accepted coins, checkout method, and any country or service-area limitations.

If your business accepts crypto only through a specific processor, app, or checkout method, include that information in the listing request.

Yes. Contact BitSpend to request a correction, update, or removal. Merchants can ask to update business information, accepted coins, payment method, website, logo, hours, description, or verification details.

Listings are also reviewed periodically for accuracy, but merchant updates are the best way to keep payment information current.

Provide the coins or networks you accept, such as Bitcoin, Lightning, Ethereum, USDC, Solana, or another supported payment method. Also include whether payment is available online, in-store, through a processor, through a wallet app, or only for certain products or locations.

If you use a payment provider, include the provider name when possible. Clear payment details help shoppers understand how they can actually pay with crypto.

A featured merchant is a listing that receives additional visibility within BitSpend. Featured placement may appear on category pages, accepted-coin pages, homepage sections, or other relevant areas of the site.

Featured status does not change the basic listing facts. Merchants should still provide accurate payment details, accepted coins, website information, and any limitations that shoppers should know before paying.

Featured merchants may appear in prominent directory areas such as the homepage, category pages, coin-specific pages, related merchant sections, or other placements relevant to crypto shoppers.

Placement depends on the business category, accepted payment methods, available inventory, and relevance to BitSpend users.

In many cases, yes. A merchant may want visibility in a specific category, such as Retail, Food & Drink, Services, Travel, or Online, or around a specific payment method such as Bitcoin, Lightning, Ethereum, USDC, or Solana.

Placement options depend on the merchant, category, available inventory, and the relevance of the listing to BitSpend users.

Yes. A merchant does not need online checkout to be listed or promoted, as long as the business accepts cryptocurrency in a clear and useful way. Many crypto-friendly merchants accept payment in person through a wallet, app, payment processor, or point-of-sale system.

The listing should make the payment method clear so shoppers understand whether crypto is accepted online, in-store, or both.

Use the contact page to ask about featured placement, listing updates, advertising, or merchant visibility options. Include your business name, website, category, accepted coins, and the type of placement you are interested in.

The more specific your request, the easier it is to match your business with the right category, coin, or directory placement.